Orders once received will be dispatched maximum within 2 working days. Most orders are delivered within 3 to 7 working days depending on the location of delivery. Delivery will be done only at the address as mentioned by you at the time of placing the order.
2. How are the delivery charges calculated?
We charge a flat non-refundable shipping charge of Rs 60 for all orders below INR 599. Orders of INR 599 and above are shipped free of cost.
We charge a non-refundable COD fee of INR 100 on all orders.
Note:- We do not process Cash on Delivery (COD) Orders above Rs. 5000/-
3. Can I track my order?
Yes. You will receive a shipping confirmation by email and/or SMS which will include a unique tracking number that you can use to track your parcel. You can track your order using the tracking number at https://cottinfab.com/pages/track-order
4. Do I have to pay any other taxes and/or fees?
Taxes are included in the price
5. What if the product received is in damaged condition?
If you have received an order in damaged condition, products can be returned or exchanged within 7 days from the date of receipt of orders.
If you wish to place a return or exchange request. Kindly do so on https://cottinfab.com/returnscenter.com/ and fill in your Order Id and E-mail id use to place the order. Kindly ensure to upload the images at least 3 for us to analyse the condition of the product. Return/Exchange request placed without the images shall not be entertained. Also, if an exchange or return request is made post 7 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick.
At cottinfab.com, we offer you hassle free 14 days Return policy.
Please raise your return request by navigating to website as follows:
My ACCOUNT à Order History -> View the intended Order -> Return / Cancel order
You may register your return request by mailing us at email@example.com
Following shall be the terms and conditions for returns for respective events
A. Order Cancellation Before Dispatch
If order is cancelled before dispatch, full Refund will be initiated within 48 hours of raising the Refund request.
B. Order Cancellation After Dispatch
Refund will be initiated within 48 hours of the “Returned goods” received back in our warehouse, full refund will be done, no freight charges will be deducted.
Alternatively refund can also be credited in your Cottinfab wallet as per customer's choice
C. Return of the Product
a. In case the order is damaged in Transit (at the time of receipt):
* Your order will be replaced free of cost, once you refuse the parcel. Take care that at the time of receipt of product mention on the courier return as damaged goods & retain the copy from the delivery boy and attach it to the return request being raised.
* Further, your replacement order will be dispatched within 48 hours of the Returned goods received back in our warehouse.
* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* Incase, not want to wait for the order re-shipment and wants to cancel the order, no shipping/freight charges** will be deducted.
D. Order Recieved & Found Damaged (after opening the parcel, no damage note to the courier):
* Send the photograph attached (of the damged parcel box as well as the product) to firstname.lastname@example.org within 24hours of the receipt of goods.
* Raise the Return request as per the procedure explained above. Once the Return Request is approved, goods will be returned.
* Order will be replaced free of cost.
* Further, your replacement order will be dispatched within 48 hours of the Returned order received in our warehouse & approved by the Quality Control team.
* However, full Refund (including the shipping/freight charges) will be made in case we are unable to deliver the replacement order.
* In case the customer doesn’t wants the replacement, then refund will be initiated after deducting freight/shipping charges.
* Replacement & Refund are subjected after QC approval.
* If QC fails then same product will be shipped back to the customer and Refund will not be done.
* In case Reverse pick up is not available at your address, then you need to courier the product to cottinfab warehouse. Courier cost will be refunded to you provided the Refund of full order is eligible.
* No wallet credit or any other credit or masking of Refund like other e-commerce website.
E. Wrong Shipment Made
* If Wrong Size/Colour/Brand/Material delivered, the order will be replaced free of cost.
* In that case, your replacement order will be dispatched within 48 hours of the Returned order received.
* However, full Refund (including the shipping/freight charges) will be made in case we are unable to deliver the replacement order
Special Note : Refunds will be issued only when:
* the product is not used or tampered with
* the product is in tact with packaging if not damaged in transit.
* the product is in Re-Saleable condition if not damaged in transit.
Special Note : No Return/Refund/Warranty policy for any product(s) that is returned without all original packaging & accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.